:root{color-scheme:light;--color-primary: #8a4b22;--color-primary-strong: #623315;--color-primary-soft: #f4e7d8;--color-primary-contrast: #fffaf2;--color-secondary: #506047;--color-secondary-strong: #303b2a;--color-secondary-soft: #e8eddf;--color-secondary-contrast: #fbfff7;--color-success: #2f6f4e;--color-success-strong: #1d4c34;--color-success-soft: #e5f2ea;--color-success-contrast: #f6fff9;--color-warning: #b46b18;--color-warning-strong: #7c450d;--color-warning-soft: #f7ecd9;--color-warning-contrast: #211406;--color-error: #9e2f19;--color-error-strong: #6d1f12;--color-error-soft: #f7e6df;--color-error-contrast: #fff7f4;--color-info: #326984;--color-info-strong: #20495d;--color-info-soft: #e1eef4;--color-info-contrast: #f6fbff;--color-disabled: #a8a093;--color-disabled-soft: #ebe5da;--color-disabled-text: #6f685f;--color-background: #f5f1e8;--color-surface: #fffdf7;--color-surface-muted: #f8f2e7;--color-border: #ded3c4;--color-border-strong: #c5b7a6;--color-text: #211b15;--color-text-muted: #6c6255;--color-inverse: #211b15;--color-inverse-text: #fffaf2;--shadow-panel: 0 18px 55px rgb(29 35 32 / 12%);--shadow-soft: 0 8px 22px rgb(29 35 32 / 6%);--radius-sm: 8px;--radius-md: 14px;--radius-lg: 22px}:root[data-theme=dark]{color-scheme:dark;--color-primary: #d99961;--color-primary-strong: #f1b881;--color-primary-soft: #3b271b;--color-primary-contrast: #211407;--color-secondary: #9fb38e;--color-secondary-strong: #c1d5b1;--color-secondary-soft: #243121;--color-secondary-contrast: #10170f;--color-success: #78c595;--color-success-strong: #a2e0b8;--color-success-soft: #173323;--color-success-contrast: #06140c;--color-warning: #f0ba5b;--color-warning-strong: #ffd385;--color-warning-soft: #3b2a11;--color-warning-contrast: #201300;--color-error: #ee8d74;--color-error-strong: #ffb29f;--color-error-soft: #3d1d17;--color-error-contrast: #230906;--color-info: #82c7e6;--color-info-strong: #b4def0;--color-info-soft: #17313e;--color-info-contrast: #05141a;--color-disabled: #6f746d;--color-disabled-soft: #20241f;--color-disabled-text: #aeb7ad;--color-background: #111612;--color-surface: #18201a;--color-surface-muted: #202a22;--color-border: #334035;--color-border-strong: #4a5a4d;--color-text: #edf4ec;--color-text-muted: #acb8ad;--color-inverse: #f6efe4;--color-inverse-text: #18110b;--shadow-panel: 0 24px 60px rgb(0 0 0 / 38%);--shadow-soft: 0 12px 28px rgb(0 0 0 / 24%)}:root{color:var(--color-text);background:var(--color-background);font-family:Aptos,Segoe UI,sans-serif;line-height:1.5}body{background:radial-gradient(circle at 12% 8%,color-mix(in srgb,var(--color-primary) 12%,transparent),transparent 32%),radial-gradient(circle at 92% 0%,color-mix(in srgb,var(--color-warning) 10%,transparent),transparent 28%),var(--color-background)}::selection{color:var(--color-primary-contrast);background:var(--color-primary)}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}html,body,#root{height:100%}button,input,select,textarea{font:inherit}button{cursor:pointer}.login-screen{display:grid;min-height:100vh;place-items:center;padding:24px;background:linear-gradient(135deg,color-mix(in srgb,var(--color-primary) 12%,transparent),transparent 36%),linear-gradient(315deg,color-mix(in srgb,var(--color-warning) 12%,transparent),transparent 42%),var(--color-background)}.login-panel{display:grid;width:min(420px,100%);gap:18px;padding:28px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface);box-shadow:var(--shadow-panel)}.brand{display:flex;align-items:center;gap:10px;font-weight:800}.login-brand{margin-bottom:6px;font-size:1.2rem}label{display:grid;gap:8px;color:var(--color-text-muted);font-size:.9rem;font-weight:650}input,select,textarea{width:100%;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:11px 12px;color:var(--color-text);background:var(--color-surface-muted)}textarea{min-height:92px;resize:vertical}.primary-button,.danger-button,.ghost-button,.nav-item{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;border-radius:var(--radius-sm);border:1px solid transparent}.primary-button{color:var(--color-primary-contrast);background:var(--color-primary)}.danger-button{color:var(--color-error-contrast);background:var(--color-error)}.ghost-button{color:var(--color-primary);border-color:var(--color-border-strong);background:var(--color-primary-soft)}button:disabled{cursor:not-allowed;opacity:.55}.form-error{margin:0;color:var(--color-error);font-weight:650}.call-status{margin:10px 0 0;color:var(--color-text-muted);font-size:.9rem;font-weight:650}.app-shell{display:grid;height:100dvh;grid-template-columns:248px minmax(0,1fr);overflow:hidden}.sidebar{display:flex;flex-direction:column;gap:10px;padding:20px;border-right:1px solid var(--color-border);background:var(--color-surface)}.sidebar .brand{margin-bottom:22px}.nav-item{justify-content:flex-start;width:100%;padding:0 12px;color:var(--color-text-muted);background:transparent}.nav-item.active{color:var(--color-text);background:var(--color-primary-soft)}.nav-item.logout{margin-top:auto}.workspace{display:grid;grid-template-rows:auto auto;align-content:start;gap:24px;padding:28px;min-height:0;overflow:auto}.workspace-console{display:grid;grid-template-rows:auto minmax(0,1fr);align-content:stretch;height:100dvh;overflow:hidden;padding-bottom:10px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:20px}.topbar-actions{display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:flex-end}.eyebrow{margin:0 0 4px;color:var(--color-text-muted);font-size:.78rem;font-weight:800;text-transform:uppercase}h1,h2,p{margin-top:0}h1{margin-bottom:0;font-size:clamp(1.6rem,3vw,2.3rem)}h2{margin-bottom:14px;font-size:1.05rem}.status-pill{border:1px solid var(--color-border-strong);border-radius:999px;padding:6px 12px;color:var(--color-primary);background:var(--color-primary-soft);font-weight:800}.console-grid{display:grid;grid-template-columns:minmax(420px,1fr) minmax(280px,360px);gap:22px}.console-grid-layout{height:100%;min-height:0;overflow:hidden;padding-bottom:6px}.console-softphone-panel,.console-side-panel{min-height:0}.console-softphone-panel{display:grid;align-content:start;gap:6px;overflow:hidden;position:relative;height:fit-content;min-height:0}.console-softphone-panel .softphone-display{margin-bottom:4px;padding:10px}.console-softphone-panel .softphone-display input{font-size:clamp(1.2rem,1.8vw,1.45rem)}.console-softphone-panel .registration-row{margin-bottom:4px}.console-softphone-panel .dialpad{display:none;gap:8px}.console-softphone-panel .dialpad button{font-size:1.15rem}.console-softphone-panel .call-actions,.console-softphone-panel .incoming-actions,.console-softphone-panel .transfer-actions{margin-top:6px}.console-softphone-panel .call-actions{grid-template-columns:repeat(3,minmax(0,1fr))}.console-side-panel{display:grid;grid-template-rows:auto minmax(0,1fr);gap:12px;overflow:hidden}.console-main-panel{align-content:stretch}.console-right-column{min-height:0;display:grid;grid-template-rows:minmax(0,1fr) auto;gap:12px;overflow:hidden}.console-tabs{display:inline-flex;flex-wrap:wrap;gap:8px}.console-tab-button{border:1px solid var(--color-border);background:var(--color-surface-muted);color:var(--color-text);border-radius:var(--radius-sm);padding:8px 12px;font-weight:700}.console-tab-button.active{border-color:var(--color-primary);color:var(--color-primary);background:var(--color-primary-soft)}.supervisor-tabs{margin-bottom:14px}.side-section{min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr);gap:10px}.side-section-header{display:grid;grid-template-columns:minmax(0,1fr) minmax(140px,220px);gap:10px;align-items:center}.side-section-header h2{margin:0}.side-filter-input{min-height:34px;padding:0 10px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface-muted);color:var(--color-text)}.console-scroll-list{min-height:0;overflow-y:auto;padding-right:2px}.softphone-panel,.side-panel,.recordings-panel,.reports-panel,.supervisor-panel,.empty-state{border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:20px;background:var(--color-surface)}.softphone-display{display:grid;gap:4px;margin-bottom:18px;padding:16px;border-radius:var(--radius-sm);background:var(--color-inverse);color:var(--color-inverse-text)}.softphone-display input{border:0;padding:6px 8px;color:var(--color-inverse-text);background:color-mix(in srgb,var(--color-inverse-text) 12%,transparent);border-radius:var(--radius-sm);font-size:1.45rem;font-weight:850}.softphone-display input:focus{outline:0}.registration-row{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:10px;padding:8px 10px;border:1px solid var(--color-border);border-radius:var(--radius-sm);color:var(--color-text-muted)}.registration-indicator{width:12px;height:12px;border-radius:999px;border:1px solid var(--color-border-strong);background:var(--color-text-muted);box-shadow:0 0 0 2px color-mix(in srgb,var(--color-surface) 82%,transparent)}.console-registration-wrap{display:grid;gap:6px;width:fit-content;max-width:100%}.console-registration-card{display:inline-flex;align-items:center;gap:8px;width:fit-content;max-width:100%;padding:6px 10px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface-muted);color:var(--color-text-muted);font-size:.82rem;font-weight:700;cursor:default}.console-registration-card:not(:disabled){cursor:pointer}.console-registration-card:not(:disabled):hover{border-color:var(--color-border-strong)}.console-registration-card:focus-visible{outline:2px solid color-mix(in srgb,var(--color-primary) 72%,transparent);outline-offset:2px}.console-registration-card .registration-indicator{flex-shrink:0}.registration-details-panel{display:grid;gap:4px;width:fit-content;max-width:min(320px,100%);padding:8px 10px;border:1px solid color-mix(in srgb,var(--color-error) 45%,var(--color-border));border-radius:var(--radius-sm);background:color-mix(in srgb,var(--color-surface) 94%,var(--color-error-soft));box-shadow:var(--shadow-soft)}.registration-details-panel strong{color:var(--color-error);font-size:.78rem}.registration-details-panel p{margin:0;color:var(--color-text);font-size:.8rem;line-height:1.35}.softphone-username{color:color-mix(in srgb,var(--color-inverse-text) 80%,transparent);font-size:.78rem;font-weight:700;letter-spacing:.02em}.registration-row strong{color:var(--color-text-muted)}.registration-row strong[data-state=connecting],.registration-row strong[data-state=calling],.registration-row strong[data-state=incoming],.registration-indicator[data-state=connecting],.registration-indicator[data-state=calling],.registration-indicator[data-state=incoming]{color:var(--color-warning);background:var(--color-warning);border-color:color-mix(in srgb,var(--color-warning) 70%,var(--color-border))}.registration-row strong[data-state=registered]{color:var(--color-success)}.registration-indicator[data-state=registered]{background:var(--color-success);border-color:color-mix(in srgb,var(--color-success) 70%,var(--color-border))}.registration-row strong[data-state=unregistered],.registration-row strong[data-state=error],.registration-indicator[data-state=unregistered],.registration-indicator[data-state=error]{color:var(--color-error);background:var(--color-error);border-color:color-mix(in srgb,var(--color-error) 70%,var(--color-border))}.registration-row strong[data-state=talking],.registration-row strong[data-state=held],.registration-indicator[data-state=talking],.registration-indicator[data-state=held]{color:var(--color-primary);background:var(--color-primary);border-color:color-mix(in srgb,var(--color-primary) 70%,var(--color-border))}.dialpad{display:grid;grid-template-columns:repeat(3,minmax(64px,1fr));gap:10px}.dialpad button{aspect-ratio:1;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);background:var(--color-surface-muted);color:var(--color-text);font-size:1.3rem;font-weight:800}.call-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:16px}.incoming-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:10px}.transfer-actions{display:grid;grid-template-columns:minmax(0,1fr) repeat(4,auto);gap:10px;margin-top:10px}.list{display:grid;gap:8px}.list-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px;border:1px solid var(--color-border);border-radius:var(--radius-sm)}.list-row small{color:var(--color-text-muted)}.side-section-title{margin-top:22px}.side-section-header .side-section-title{margin-top:0}.muted-text{margin:0;color:var(--color-text-muted);font-size:.9rem}.contact-row{display:grid;grid-template-columns:minmax(0,1fr);gap:8px;align-items:start;padding:10px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface-muted)}.contact-actions{display:flex;justify-content:flex-start;flex-wrap:wrap;gap:8px}.contact-cards-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:10px;align-content:start}.recent-call-row{align-items:center}.recent-calls-panel{min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr);gap:8px;border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:10px 12px;background:var(--color-surface)}.recent-calls-panel .side-section-title{margin:0}.recent-calls-panel .console-scroll-list{min-height:0;overflow-y:auto;padding-right:2px}.recent-calls-panel .list{align-content:start;gap:6px}.recent-calls-panel .list-row{align-items:center;gap:8px;padding:6px 8px;min-height:0}.recent-calls-panel .list-row>div{display:grid;gap:2px;min-width:0}.recent-calls-panel .list-row strong{font-size:.9rem;line-height:1.2}.recent-calls-panel .list-row small{font-size:.75rem;line-height:1.2}.recent-calls-panel .muted-text{margin:0}.panel-heading,.recording-row{display:flex;align-items:center;justify-content:space-between;gap:14px}.retention-actions,.recording-actions{display:flex;flex-wrap:wrap;gap:10px}.retention-actions{margin:18px 0}.recording-player{width:100%;margin:14px 0}.recordings-list{display:grid;gap:10px;margin-top:14px}.recording-row{padding:14px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface-muted)}.recording-row strong,.recording-row small{display:block}.recording-row small{color:var(--color-text-muted)}.supervisor-grid{display:grid;gap:18px;margin-top:18px}.supervisor-card-strip{display:grid;grid-template-columns:repeat(6,minmax(110px,1fr));gap:10px}.supervisor-metric-card{display:grid;gap:8px;padding:14px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:linear-gradient(135deg,color-mix(in srgb,var(--color-primary) 8%,transparent),transparent 52%),var(--color-surface-muted)}.supervisor-metric-card span{color:var(--color-text-muted);font-size:.78rem;font-weight:800;text-transform:uppercase}.supervisor-metric-card strong{color:var(--color-text);font-size:clamp(1.5rem,3vw,2.2rem);line-height:1}.supervisor-live-calls,.supervisor-agents{display:grid;gap:12px}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:14px}.section-heading h2{margin-bottom:0}.supervisor-call-row,.supervisor-agent-row{display:grid;grid-template-columns:minmax(220px,1fr) auto auto;gap:14px;align-items:center;padding:14px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface-muted)}.supervisor-agent-row{grid-template-columns:minmax(220px,1fr) auto}.supervisor-call-row strong,.supervisor-call-row small,.supervisor-agent-row strong,.supervisor-agent-row small{display:block}.supervisor-call-row small,.supervisor-agent-row small{color:var(--color-text-muted)}.supervisor-call-actions,.supervisor-monitoring-state,.supervisor-agent-state{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.supervisor-contacts-layout{display:grid;grid-template-columns:minmax(280px,360px) minmax(0,1fr);gap:14px}.supervisor-contact-form{display:grid;gap:10px;border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:12px;background:var(--color-surface-muted)}.supervisor-contact-form h3{margin:0}.supervisor-contact-form-actions{display:flex;flex-wrap:wrap;gap:8px}.supervisor-contacts-list{min-height:0;overflow-y:auto}.checkbox-label{display:flex;align-items:center;gap:8px}.reports-panel{display:grid;align-content:start;gap:20px;overflow:visible;background:radial-gradient(circle at top right,color-mix(in srgb,var(--color-primary) 14%,transparent),transparent 30%),linear-gradient(135deg,color-mix(in srgb,var(--color-warning) 8%,transparent),transparent 48%),var(--color-surface)}.reports-hero{align-items:flex-start}.reports-filter-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:12px;padding:14px;border:1px solid var(--color-border);border-radius:10px;background:color-mix(in srgb,var(--color-surface-muted) 82%,transparent)}.reports-filter-actions{display:grid;grid-column:span 2;grid-template-columns:minmax(150px,1fr) minmax(130px,170px) auto;gap:10px;align-items:end}.reports-kpi-grid{display:grid;grid-template-columns:repeat(5,minmax(130px,1fr));gap:12px}.report-kpi-card{display:grid;gap:8px;min-height:132px;padding:16px;border:1px solid var(--color-border);border-radius:12px;background:linear-gradient(160deg,color-mix(in srgb,var(--color-primary) 9%,transparent),transparent 58%),var(--color-surface-muted);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--color-surface) 70%,transparent)}.report-kpi-card span,.report-kpi-card small{color:var(--color-text-muted)}.report-kpi-card span{font-size:.76rem;font-weight:850;letter-spacing:.03em;text-transform:uppercase}.report-kpi-card strong{color:var(--color-text);font-size:clamp(1.6rem,3vw,2.4rem);line-height:1}.reports-ranking-grid{display:grid;grid-template-columns:repeat(3,minmax(220px,1fr));gap:14px}.report-list{display:grid;align-content:start;gap:10px;padding:14px;border:1px solid var(--color-border);border-radius:10px;background:color-mix(in srgb,var(--color-surface-muted) 84%,transparent)}.report-list h2{margin-bottom:0}.report-ranking-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;padding:12px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface)}.report-ranking-row strong,.report-ranking-row small{display:block}.report-ranking-row small{color:var(--color-text-muted)}.reporting-calls-catalog{display:grid;gap:12px;padding-top:4px}.reporting-call-list{display:grid;gap:10px}.reporting-call-row{display:grid;grid-template-columns:minmax(220px,1.4fr) minmax(130px,.8fr) minmax(150px,1fr) minmax(90px,.5fr) auto;gap:12px;align-items:center;padding:14px;border:1px solid var(--color-border);border-radius:10px;background:color-mix(in srgb,var(--color-surface) 90%,transparent)}.reporting-call-row strong,.reporting-call-row small{display:block}.reporting-call-row small{color:var(--color-text-muted)}.settings-panel{display:grid;gap:18px}.settings-tabs{display:flex;flex-wrap:wrap;gap:8px;padding:10px;border:1px solid var(--color-border);border-radius:var(--radius-lg);background:color-mix(in srgb,var(--color-surface) 86%,transparent);box-shadow:var(--shadow-soft)}.settings-tabs button{min-height:38px;border:1px solid var(--color-border);border-radius:999px;padding:0 13px;color:var(--color-text-muted);background:var(--color-surface);font-weight:800}.settings-tabs button.active{border-color:var(--color-primary);color:var(--color-primary-contrast);background:var(--color-primary)}.settings-subtabs{display:inline-flex;flex-wrap:wrap;gap:8px;align-items:center;width:fit-content;max-width:100%;border:1px solid var(--color-border);border-radius:var(--radius-md);padding:6px;background:var(--color-surface);box-shadow:var(--shadow-soft)}.settings-subtabs button{min-height:34px;border:1px solid transparent;border-radius:var(--radius-sm);padding:0 12px;color:var(--color-text-muted);background:transparent;font-weight:850}.settings-subtabs button.active{border-color:var(--color-primary);color:var(--color-primary-contrast);background:var(--color-primary)}.settings-home{display:grid;gap:16px}.settings-hero{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px;align-items:start;padding:20px;border:1px solid var(--color-border);border-radius:var(--radius-lg);background:linear-gradient(135deg,color-mix(in srgb,var(--color-primary) 10%,transparent),transparent 48%),var(--color-surface);box-shadow:var(--shadow-soft)}.settings-hero h2{margin-bottom:4px;font-size:clamp(1.6rem,2.4vw,2.25rem)}.settings-status-grid,.settings-detail-grid,.settings-section-map{display:grid;gap:12px}.settings-status-grid{grid-template-columns:repeat(4,minmax(130px,1fr))}.settings-detail-grid{grid-template-columns:minmax(0,1.2fr) 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